Privacy Policy

This Privacy Policy Statement is made by Ceram Tech Limited and its affiliates (collectively referred to as “we”, “our”, or “us”) in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong (“PDPO”). This PPS is intended to inform you of our policies and practices regarding the collection, use, retention, disclosure, transfer, security, and access of personal data.

Our Commitment to Privacy

We are committed to safeguarding the privacy, confidentiality, and security of the personal information we hold by complying with the PDPO requirements related to personal information management. We ensure that all our employees and agents uphold these obligations. Any information provided by you for identifying purposes when using our services will be used in accordance with this PPS.

Our commitment to PDPO compliance is based on the following principles:

We collect only relevant and necessary personal data for providing services and products.
Personal data is used only for specified purposes, with your consent required for any other uses.
Personal data is not disclosed to third parties except with your consent or under proper legal authority.
Measures are taken to maintain the security, confidentiality, and accuracy of personal data.
Access to personal data is restricted to authorized personnel.
You have the right to access and correct your personal data.

Collection of Personal Data

We collect personal information through various channels, including our website (“Site”), applications (“App”), and direct interactions. This may include details such as your name, address, telephone number, and email address. Providing personal information is optional; however, failure to do so may affect our ability to process your requests or provide services.

Automatic collection of data may occur when you visit our Site and App, including standard information sent by your web browser. This visitor data helps us analyze trends, administer the platform, and enhance user experience without identifying individual users.

All personal data provided to us are secured and accessed only by authorized personnel. Disclosure of your personal data to third parties is done in line with this PPS.

Use of Personal Data

Your personal information is utilized for service provision, Site and App enhancement, communication, and other described purposes. Examples of usage include service delivery, account registration, responding to inquiries, marketing communications, statistical analysis, regulatory compliance, and other relevant activities.

Transfer of Personal Data

Upon signing up for our services, we may share your personal information with specific third parties essential for delivering those services. These may include credit card processors, email service providers, business partners, and entities within the Ceram Tech Group.

In certain circumstances, your data may be transferred to entities subject to different privacy policies, where we will notify you accordingly.

Direct Marketing

Data collected by us may be used for direct marketing purposes after obtaining your explicit consent or indication of no objection. Your personal data might be shared with our group companies for marketing their products related to our services. Third-party data processors may be engaged to facilitate these tasks.

You have the right to opt-out of direct marketing at any time by contacting us at info@ceram-tech.com.

Security

Protecting your personal information is a priority. We implement security measures to prevent unauthorized access, disclosure, alteration, or destruction of data. Sensitive information like credit card numbers is encrypted using SSL technology.

If you suspect misuse of your password, please notify us promptly. Offline data collection processes are also safeguarded through suitable procedures.

We may use cookies to automatically gather browsing-related data from your web browser. Cookies help improve user experiences, track popularity of features, and remember preferences. You can choose to accept or decline cookies, knowing that rejecting them may limit access to some Site or App features.

Hyperlinks

Our Site and App may contain hyperlinks to external websites. Please note that this PPS does not cover information handling on external sites. It is advisable to review the applicable privacy policies of such websites.

Retention of Personal Data

Personal data retention aligns with PDPO guidelines. Information is retained as long as necessary for active accounts, service provision, legal compliance, dispute resolution, and contractual enforcement purposes.

Controlling Your Personal Data

You possess rights concerning your personal data, including data access, rectification, objection, portability, and lodging complaints with relevant authorities. Email info@ceram-tech.com to exercise these rights or inquire about personal data matters.

Revision of PPS

Periodic revisions to this PPS may occur. Check the latest version on our platforms to stay informed of any changes.

English Version Prevails

In case of discrepancies between the English and Chinese versions of this PPS, the English version shall prevail.

Enquiries

For questions about this PPS, contact us at info@ceram-tech.com.

This version was last updated in March 2025.